How to Cancel Subscriptions After Death in Singapore

When someone dies, their subscriptions and recurring payments do not stop automatically. Credit cards and bank accounts may continue to be charged until each service is individually cancelled.

This includes streaming services (Netflix, Spotify, Disney+), mobile phone plans, insurance premiums, gym memberships, software subscriptions, and any other recurring charges.

The longer these run uncancelled, the more the estate loses to unnecessary charges.

Start by reviewing the deceased's bank and credit card statements for the past 3 months. Look for any recurring charges — these are your cancellation list.

Common recurring charges to look for:

• Mobile phone plans (Singtel, StarHub, M1, circles.life) • Streaming services (Netflix, Spotify, YouTube Premium, Disney+) • Insurance premiums (life, health, motor) • Gym and club memberships • Software subscriptions (Microsoft 365, Adobe, iCloud storage) • Food delivery memberships (GrabUnlimited, Foodpanda Pro) • News subscriptions (The Straits Times, Bloomberg)

For each subscription, contact the provider's customer service and inform them of the account holder's death. Most providers will require:

• A copy of the death certificate • The deceased's account number or registered contact details • Proof of your relationship (next-of-kin or executor)

Some providers may process refunds for charges after the date of death — always ask.

Once you have cancelled individual subscriptions, work with the deceased's bank to close or freeze credit cards and bank accounts linked to recurring payments.

This acts as a safety net to catch any subscriptions you may have missed.

Note: Closing bank accounts is part of the broader estate administration process. See Digital Accounts After Death Singapore for the full guide.

The Singapore government's MyLegacy portal (mylegacy.life.gov.sg) provides a guide to help next-of-kin manage the deceased's digital accounts and subscriptions. It includes links to major service providers and their account closure processes.

This is a helpful starting point, though you will still need to contact most providers individually.